Passenger Information
The Tasman Community Bus is a free community transport service designed to help residents travel safely and reliably between the Tasman region and Sorell. Please read the following information before booking.
Privacy
Tasman Council collects personal information that is reasonably necessary to manage the Tasman Community Bus service.
Information collected through the booking process may include your:
name and contact details;
selected service, stop and travel date;
accessibility or mobility requirements;
emergency contact information, where requested; and
booking, cancellation and travel history.
This information is used to:
manage bookings and passenger numbers;
communicate service information, changes or cancellations;
support passenger safety and accessibility;
respond to incidents or emergencies;
evaluate and improve the service; and
meet Council’s legal, insurance and recordkeeping obligations.
Online booking information may be processed through Acuity Scheduling, Squarespace or other authorised service providers supporting the booking system. Personal information will not be used or disclosed for an unrelated purpose unless you have consented or the use or disclosure is authorised or required by law.
Council manages personal information in accordance with the Personal Information Protection Act 2004 and its Personal Information Protection Policy.
You may contact Council to request access to, or correction of, personal information held about you.
Tasman Council
1713 Main Road, Nubeena TAS 7184
Phone: (03) 6250 9200
Email: tasman@tasman.tas.gov.au
Conditions of Travel
By booking or travelling on the Tasman Community Bus, passengers agree to the following conditions.
Bookings
Seats must be booked in advance and are subject to availability.
A booking is not complete until confirmation has been received.
Passengers must provide accurate information when making a booking.
Bookings cannot be transferred to another person without notifying Council.
If you can no longer travel, please cancel as soon as possible so the seat can be made available to someone else.
Boarding and stops
Passengers should be at their designated stop at least five minutes before the scheduled departure time.
The bus will ordinarily pick up and set down passengers only at designated stops.
Passengers must follow the reasonable directions of the driver.
The driver may be unable to wait for passengers who arrive after the scheduled departure time.
Passenger safety
Seatbelts must be worn whenever the bus is moving.
Passengers must remain seated while the bus is in motion unless directed otherwise by the driver.
Children must be appropriately supervised by a responsible adult.
Any child-restraint requirements must be discussed with Council before travel.
Passengers must not interfere with the driver or create a distraction while the bus is moving.
A passenger may be refused travel where their conduct, condition or belongings create an unreasonable safety risk.
Passenger conduct
Passengers are expected to treat the driver, other passengers and members of the public respectfully.
Smoking, vaping, consuming alcohol and using illegal substances are not permitted on the bus. Passengers affected by alcohol or other substances may be refused travel where they cannot travel safely or their behaviour affects others.
Threatening, abusive, discriminatory or disruptive behaviour will not be accepted.
Luggage and personal belongings
Passengers should limit luggage to items that can be safely carried and stored.
Bags, shopping and mobility aids must not obstruct aisles, doors or emergency exits.
Passengers are responsible for their personal belongings.
Council is not responsible for items left on the bus, except where liability cannot lawfully be excluded.
Oversized or unusual items should be discussed with Council before booking.
Service changes
Council may change, delay or cancel a service due to severe weather, road conditions, vehicle availability, driver availability, emergencies or other circumstances affecting safe operation.
Reasonable efforts will be made to notify affected passengers using the contact details provided at the time of booking.
The Tasman Community Bus is not an emergency service, ambulance service or substitute for specialised medical transport.
Separate booking requirements and conditions apply when a bus is requested for community use.
Accessibility
We want passengers to have clear information about the bus before booking.
Vehicle access
The bus has a small step at the entrance and is not wheelchair accessible. It does not have a wheelchair lift or provision for a passenger to remain seated in a wheelchair while travelling.
Passengers must be able to board and leave the bus safely, either independently or with assistance from a travelling companion.
Drivers cannot lift passengers or provide personal-care assistance.
Mobility aids
Walking sticks, folding walking frames and other small mobility aids may be carried where they can be safely stored without blocking the aisle, doors or emergency exits.
Please provide information about any mobility aid when booking so we can confirm whether it can be safely accommodated.
Bus stops
Some stops may have uneven surfaces, limited shelter or roadside access. Passengers who have concerns about reaching or using a particular stop should contact Council before booking.
Assistance animals
Accredited assistance animals are welcome. Please advise Council when booking so safe travel arrangements can be confirmed.
Help with booking
Passengers who cannot use the online booking system can make a booking or request assistance by contacting Tasman Council on (03) 6250 9200.
If you have a mobility, sensory, communication or other accessibility requirement, please contact Council before travelling. We will discuss your needs honestly and determine whether the available service can accommodate them safely.